BEA Operations Command Center
An operator workspace where a question becomes a report, a reviewed draft, and a clear next action.
Full-version beta · illustrated journeyA little context.
A clear next step.
An operations overview puts customer context, work requiring attention, and recent activity in one workspace.
Reduced motion is on. Use the scene controls to explore the complete story at your own pace.
Read the complete step-by-step story
- A clear view of the work
An operations overview puts customer context, work requiring attention, and recent activity in one workspace.
- Focus on one customer
A fictional Cedar House project needs a follow-up. The selected row brings the customer into the conversation.
- Ask in context
“Show me the latest report for this customer.” The sample request stays connected to the selected project.
- Make room for the report
The orb and command area move aside while the report opens in the adjacent workspace. Context stays visible.
- Understand the finding
A scripted explanation highlights the report’s open item: a missing site photo. The operator can inspect the source before acting.
- Prepare the next step
An illustrative email draft asks for the missing photo. It remains a draft awaiting a person’s decision.
- Keep the human in control
The operator reviews the recipient and wording, then approves the illustrated next action. Nothing is sent by this portfolio.
- Close the loop
An illustrative activity entry records the reviewed action, then the workspace returns to the overview. This is a scripted product story.
From the problem
to the system.
What needed to work better.
An owner needs to move between customer context, reports, and follow-up work without losing the thread of a decision.
Design the connection.
Aaron designed and built the Command Center's operator experience, including the conversation workspace, contextual panels, and approval-oriented action flow.
A deliberate flow.
A conversation panel and a larger working panel share one surface. The orb and command area make room for a report, while the operator keeps the explanation and next action in context.
Explore the architecture & technologies
- Operations overview
- Customer context
- Ask BEA
- Report workspace
- Draft next action
- Human review
- Activity record